Web Chat Bot Manager: Creating and Managing Your AI Chatbots
The ChatMagnet Web Chat Bot Manager provides a powerful interface for creating, customizing, and managing your website chatbots. Access it through your dashboard by navigating to Webchat → Bot Manager. This guide will walk you through the essential features and functionalities of the Bot Manager.
Accessing the Bot Manager
- Log in to your ChatMagnet dashboard
- Navigate to the Webchat section in the left sidebar
- Click on "Bot Manager" to access the interface
Key Features of the Bot Manager
1. Bot Creation and Configuration
- Create new chatbots with customized personalities and roles
- Set up welcome messages and default responses
- Configure conversation flow and decision trees
2. AI Training
- Upload and organize your knowledge base documents for AI Training
- Train your bot with custom responses and FAQs
- Import existing knowledge bases or create new ones
3. Conversation Flow Design
- Create branching dialogue paths
- Set up conditional responses based on user input
- Design fallback scenarios for undefined queries
4. API and Webhook management
Similar to WhatsApp Bot Manager
The Web Chat Bot Manager shares many features with our WhatsApp Bot Manager. For detailed information about bot creation and management:
Best Practices for Bot Management
- Regular Updates: Keep your knowledge base current with fresh content and updated responses
- Monitor Performance: Use analytics to track bot performance and user satisfaction
- Test Thoroughly: Regularly test your bot's responses and conversation flows
- Optimize Gradually: Make incremental improvements based on user feedback and interaction data
Advanced Features
- Custom Variables: Create and manage variables for personalized responses
- API Integration: Connect your bot with external services and databases
- Multi-language Support: Configure your bot to communicate in multiple languages
- Analytics Dashboard: Access detailed insights about bot performance and user interactions