Transform your customer interactions with intelligent context-aware responses. ChatMagnet's AI-driven intent detection makes your chatbot more efficient and conversations more meaningful.
Intent detection analyzes user input to determine the underlying intention. It gives chatbots the power to understand what customers really mean, beyond the text they type.
When a customer writes "I need help with my subscription," the intent detection system classifies it as "Billing Inquiry" or "Subscription Support" and triggers the appropriate response flow.
Understand context and respond appropriately to customer queries, creating more natural conversations.
Remove manual intervention for routine tasks, saving valuable time and resources.
Automatically route queries to the right department or agent based on detected intent.
Feed your chatbot with example phrases and scenarios during setup to recognize different user intentions.
Our AI processes user messages using NLP to identify the closest matching intent.
Automatically trigger appropriate responses, bot flows, or agent assignments based on detected intent.
Intent Detection is going to allow your chatbot to understand the user’s queries and act on intelligence according to their intents.
Set up automated responses by linking intents to specific bot flows. For example, create an order tracking flow that activates when users ask about their orders.
Configure automatic routing of complex queries to human agents. This ensures seamless escalation when AI assistance isn't sufficient.
Create AI training campaigns for specific intents to provide accurate, contextual responses without human intervention.
Start by enabling the intent detection trigger in the AI Assistant section. This will reveal the 'Select Intent Detection Campaign' option where you can define user intentions.
